Account management isn’t just about keeping your customers and keeping them happy. There’s more to it than setting your customer up with front row seats and bottles of French wine at dinner. It’s about growing the relationship by constantly assessing what more can be done to deliver more value to both sides; and making sure it gets done. Ideally over a nice Bordeaux.
e.g.
Created nurturing campaigns for
DoctorBase
customers to help sales increase upgrades and establish a 12% conversion rate from freemium-to-premium services
Managed high-profile accounts while establishing
AT&T
’s first national client group for the
Connected Communities
organization in order to creatively address the needs of the nation’s 50 largest
homebuilders/developers
, &
property managers
across AT&T’s 22-state region
Led consumer marketing campaigns which increased service penetration by 31% & average-revenue-per-user by 9% in order to protect & grow
AT&T
’s share of over $100M in annual
Connected Communities
revenue
Implemented SBC’s (now
AT&T
's) first building-industry consultant group in San Jose and directed reliable network connectivity for all new commercial development in the Silicon Valley to orchestrate the needs of
Fortune 500 businesses
commercial builders